Shipping Information

At Berglite Outdoor Living, we take pride in providing a seamless and hassle-free shipping experience, ensuring that your order reaches you quickly and safely.

 

Fast and Free Shipping

Unlike many competitors who impose shipping fees, our delivery options are straightforward and budget-friendly. We offer shipping to most destinations within contiguous Canada. We understand the excitement of receiving your new outdoor furniture promptly. Regardless of the size of your purchase, you can expect your items to be delivered to your doorstep without any additional charges.

 

Order Confirmation and Processing

After making a purchase, you will receive an email confirmation that includes the details of your order. This confirmation serves as a confirmation of your purchase and outlines the items you have selected.

 

Shipping Process

Our shipping process is designed to make your experience as convenient as possible:

  1. Order Processing: Once you've placed your order, our team will process it swiftly, ensuring that all items are prepared for shipment.
  2. Order Pickup: We partner with reliable delivery services to ensure the safe and efficient transportation of your items. Once your order is ready for shipment, our delivery partner will pick it up from our facility.
  3. Tracking Information: As soon as your order is picked up, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment.

    4. Delivery to Your Doorstep: Your order will be delivered directly to your doorstep by our trusted delivery partner but won’t be unpacked or assembled. 

    5. Unboxing and Enjoying: Once your order arrives, unbox your new outdoor furniture and start enjoying your transformed outdoor space. If assembly is required, detailed instructions will be provided to guide you through the process.

Stay Informed

Throughout the shipping process, we'll keep you informed at every step. From order confirmation to tracking updates, we aim to provide you with a transparent and smooth shipping experience.

 

Right to Reject or Cancel Orders

We reserve the right to reject or cancel an order if we determine that shipping is not possible, unsafe, or outside of our jurisdiction. In such cases, if we cancel an order, we have no further liability to the customer, and we will return the customer's payment for the order.

Responsibility for Damages Caused by Shipping Providers

We are not responsible for damages caused by our shipping providers. While we may assist and provide customer service for any issues caused by our shipping providers, the ultimate legal responsibility for damaged shipments will lie with the shipping providers. Customers are encouraged to contact us, as well as the shipping providers, in the event of any issues.

Policy Updates

We reserve the right to update or amend this shipping policy at any time without prior notice by posting an updated copy of the shipping policy on the website.

Return Shipping

You have a 30-day window from the date of delivery to return an item in its original condition. The customer is responsible for the return shipping costs. Once the item is returned, we will inspect it, and appropriate credits and/or refunds will be issued for the item(s). For more details, please read our entire return policy. For details on our warranties visit our warranty page.

 

Contact Us

If you have any questions about your shipment or need assistance, our customer support team is here to help. Contact us at support@berglite.com

Thank you for choosing Berglite Outdoor Living. We're excited to be a part of enhancing your outdoor living experience.

- The Berglite Outdoor Living Team